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Terms & Conditions

The Academy At Aeternum Limited
Last Updated: 13th April 2026

These Terms & Conditions govern all bookings, training courses, and services provided by The Academy At Aeternum (“we”, “our”, “us”). By booking a course, you agree to the following terms.

1. Course Bookings

  • All course bookings must be made via our official website or approved booking channels.
  • A booking is confirmed only once payment (full or deposit) has been received.
  • You are responsible for ensuring that all information provided is accurate and complete.

2. Eligibility for Training

  • Some courses are restricted to qualified medical professionals or individuals with relevant prior training.
  • You may be required to provide proof of qualifications before attending.
  • We reserve the right to refuse admission if eligibility criteria are not met.

3. Course Fees & Payment

  • Course fees are clearly stated at the time of booking.
  • Payment may be required in full or as a deposit to secure your place.
  • Outstanding balances must be paid prior to the course date.
  • We reserve the right to cancel your place if payment is not received by the agreed deadline.

4. Cancellation & Refund Policy

4.1 Deposits

All deposits are non-refundable.

4.2 Cancellations by You

  • More than 28 days before the course:
    You may reschedule your course once without penalty.
  • Within 28 days of the course:
    No refunds will be issued.
    Rescheduling may be offered at our discretion and may incur an additional fee.

4.3 Failure to Attend

Failure to attend a booked course without prior notice will result in loss of all payments.

5. Rescheduling

  • Requests to reschedule must be made in writing.
  • We will make reasonable efforts to accommodate changes, subject to availability.
  • Only one reschedule is permitted per booking unless otherwise agreed.

6. Cancellations by Us

We reserve the right to cancel or reschedule a course due to:

  • Insufficient bookings
  • Trainer illness
  • Unforeseen circumstances

In such cases, you will be offered:

  • An alternative date, or
  • A full refund of any payments made

We are not liable for any additional costs incurred (e.g. travel, accommodation).

7. Course Content & Certification

  • Course content is delivered in line with current industry standards and best practice.
  • Certificates are issued upon successful completion of the course.
  • We reserve the right to withhold certification if required standards are not met.

8. Practical Training & Insurance

  • Some courses involve practical elements on live models.
  • You are responsible for ensuring you obtain appropriate insurance before practising independently.
  • We are not responsible for your practice following completion of training.

9. Professional Conduct

  • Students are expected to behave professionally at all times.
  • We reserve the right to remove any participant whose behaviour is disruptive, unsafe, or inappropriate.
  • No refund will be issued in such cases.

10. Liability

  • We accept no liability for loss, damage, or injury unless caused by our negligence.
  • You attend courses at your own risk and are responsible for your own belongings.

11. Intellectual Property

  • All training materials are the property of Aeternum Aesthetics Academy.
  • Materials must not be copied, reproduced, or distributed without written permission.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

13. Contact

The Academy At Aeternum Limited
Email: info@aeternumaesthetics.co.uk
Phone: 01530 417 897